Processing Time: Orders are processed after payment verification, and dispatched the next business day.
Shipping Methods: Lagos delivery typically takes 2-3 business days, while Other states shipping takes 3-5 business days.
Shipping Costs: Shipping costs are calculated based on the weight of the items, the selected shipping method, and the destination. Customers can view shipping charges at checkout before finalizing their purchase.
Free Shipping: We provide free standard shipping on orders over 100,000 naira.
Address Accuracy: Customers are responsible for providing accurate shipping information. Any additional fees incurred due to incorrect or incomplete addresses will be the responsibility of the customer.
Delays: In rare cases of unforeseen circumstances such as extreme weather conditions or carrier delays, shipping times may be extended. We will notify customers of any significant delays.
Returns Due to Undeliverable Packages: If a package is returned to us due to an incorrect address or unclaimed, we will contact the customer for an updated address. Additional shipping fees may apply for resending the package.
Contact Information: For any questions regarding shipping or assistance with your order, please contact our customer support team at Email:info@glowloop.ng Whatsapp:09136831548
